Had my brakes replaced by them January 2016. They turned all four rotors and put new ceramic pads on all wheels. I don't drive many miles on the truck but I am pretty consistent. All seemed good for about a year until Truck started to stutter badly when breaking. I basically ignored it for another 8 months until it got really bad. Figured I needed to change my brakes (forgot I had them done in 2016, thought it was 2013) and noticed some very unusual wear on the front rotors. Only the outer edge was wearing a deep grove, on both right and left tire. This is not normal wear and tear for brakes. Took back to West Lake Houston Automotive so they could check the work. My warranty was expired due to time (1 year), but I figured the wear on front brakes was unusual enough to warrant concern on their part. Instead, I am told this is normal (it isn't) and only thing they would do is give $100 off for a whole new brake job for 2 year old brakes (paid about 500) which would be 950. I didn't expect some full refund or job, just some responsibility for the condition of the front brakes (rear brakes ended up being perfectly normal). Felt the offer really didn't accept responsibility for a mistake on the job/materials/whatever. TLDR 1. They are right, I was out of warranty 2. They were wrong, that it was normal wear and tear for front brakes. Highly unusual problem. Honestly, more upset that they would say this is normal wear and tear, and how brake systems work. Also said rotors warp, which is an outright mistruth. Number one rule, don't lie to customers, because many of them know the truth.