I've been getting my vehicles serviced here for several years (and several thousands of dollars), lately I have decided to look elsewhere. Recently I had an oil leak issue that was resolved with a new oil pan gasket and head gaskets, no problem, I knew it was more than I wanted to do myself. 24 hours after I got my car back, my alternator goes kaput. Coincidence? Maybe. During this gasket procedure I left oil with them since it was going to be needed upon completion. Today, several months later, as I went to change my oil myself I was unable to remove the oil drain plug without damage, as it was torqued on with about a thousand and twelve foot pounds! Fortunately the threads in the pan weren't damaged. Just the bolt and a ratchet. Also recently my other vehicle experienced a coolant leak. It was 'using' coolant. Not normal. For the life of me I couldn't tell where it was coming from, yet the odor was VERY obvious and the reservoir was consistently needing to be refilled. No puddles on the ground either! Weird. Took it to WLHA and their mechanics said they too were unable to find a leak and it was good to go. It bothered me since they replaced my water pump prior to this event and I hadn't driven it much since. I took it down the road to a competitor and they located and repaired the leak. No more coolant odor nor lowering coolant levels any more! Thanks other guys!