Never written a review in my life, but felt this poor experience warranted a response. I came in on a Thursday morning for an oil change and to repair my windshield washer jets, which were not working. They said they would have it done by that afternoon and gave me a ride home with their shuttle service. After calling them for updates Thursday evening, they said they weren't able to get to it. Then Friday afternoon they still hadn't gotten to it (claimed lack of technicians). Didn't have my car all weekend. Then got an update Monday around noon saying they finally diagnosed the issue and the part would need to be shipped from the dealer, to be installed Tuesday or Wednesday! I haven't had my car available to me this entire time. Here's the kicker: they said it was going to be $1078ish for the oil change and the windshield jets. Nearly $1100 is extortionate! They claimed it was labor intensive and had to take the steering wheel off. I told them to cancel all work and charge me just for the oil change and labor they had already completed. $1100 for a minor repair that's not even a major engine component is completely asinine. I will not return to this business.
Blake, I deeply apologize for the unpleasant experience. I have reviewed your invoice and wanted to first clarify the repair for the windshield washer jets was $798.64. Our diagnoses confirmed the electrical combination switch is the problem, not powering the windshield washer pump. The remainder of the balance was for the full synthetic oil change and diagnoses, then of course sales tax. I would also like to apologize for any inconvenience we may have caused by having your vehicle for an extended period. We have been experiencing a slower than normal time frame to get some parts from the manufacturer. I have tried to reach out to you to further discuss, but your voicemail is full. and make this right. Please feel free to contact me at your earliest convenience at 281-360-0772 Mike Shaffer General Manager
- West Lake Houston Automotive